Refund and Returns Policy

Effective Date: 2 September 2026
Last Updated: 2 October 2026

At Riders Hub India, we want customers to receive genuine premium motorcycle products in the condition and specification ordered.

This Refund and Returns Policy applies to purchases made through https://ridershubindia.com/.

Please read this policy carefully before placing an order.

1. Return Request Period

Unless otherwise specified on the product page, customers may request a return or exchange of an eligible product within 7 days from the date of delivery.

A return request does not automatically mean that the return has been approved.

Products must satisfy the eligibility requirements stated below.

Nothing in this policy is intended to restrict rights available to consumers under applicable Indian law.

2. Eligible Returns

To qualify for a standard return or exchange, the product should normally be:

• Unused

• Unworn

• Uninstalled

• Undamaged

• Free from scratches, marks, dirt or signs of use

• Returned with original tags attached

• Returned with original manufacturer’s packaging

• Returned with manuals, accessories, inserts, protective films and other items supplied with the product

• In a condition suitable for resale as new

Proof of purchase or the Riders Hub India order number may be required.

3. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective

• Different from the product ordered

• Missing important components

• Materially different from its advertised description

please contact Riders Hub India as soon as reasonably possible.

Where possible, we recommend reporting visible delivery-related damage or an incorrect product within 48 hours of delivery so that we can investigate the matter with the courier or supplier promptly.

We may request:

• Photographs of the product

• Photographs of the shipping packaging

• Product labels

• Serial numbers

• A short video showing the issue

• Your order number and delivery details

The 48-hour request is intended to assist investigation of shipping claims and does not remove any statutory rights that may apply under Indian law.

After verification, we may provide an appropriate remedy such as replacement, exchange, repair, refund or another remedy required under applicable law.

4. Size Exchanges

Size exchanges for eligible helmets, jackets, gloves, boots, riding pants, jerseys and similar riding gear may be requested within 7 days of delivery, subject to stock availability.

For a size exchange:

• The item must not have been used for riding

• Tags must remain attached

• Original packaging must be preserved

• The product must remain clean and undamaged

• Helmets must be free from scratches, odours, sweat, makeup, hair products or other signs of use

• Footwear must not show outdoor wear or sole damage

If the requested replacement size is unavailable, we may offer another available option, store credit or a refund where applicable.

For size-selection exchanges that are not caused by an error by Riders Hub India, return shipping and re-shipping costs may be borne by the customer.

5. Products Normally Not Eligible for Change-of-Mind Returns

For hygiene, safety, installation or resale reasons, the following products may not be eligible for a standard change-of-mind return once opened, used, installed, activated or materially altered:

• Used helmets

• Helmets showing signs of wear

• Helmet interiors or hygiene-related replacement parts that have been used

• Visors with protective film removed, scratches or signs of installation

• Pinlock inserts once installed or protective film removed

• Communication systems after activation, pairing or installation

• Electronic accessories after installation or use

• Performance exhaust systems after installation or use

• Exhaust components showing mounting or heat marks

• Motorcycle-specific parts after installation

• Tyres after mounting or use

• Consumable products

• Products altered or customised at the customer’s request

• Special-order or specially imported products procured specifically for a customer

• Gift cards or promotional vouchers

• Clearance/final-sale products where expressly identified as non-returnable

These exclusions do not apply where the product is defective, damaged, spurious, incorrectly supplied, materially different from what was advertised or where a return/refund is otherwise required by applicable law.

6. Helmets and Safety Equipment

Helmets and protective riding equipment are safety-related products.

A helmet that has:

• Been involved in an accident

• Been dropped or subjected to significant impact

• Been modified

• Had components permanently altered

• Been visibly used

cannot ordinarily be accepted as a standard return.

Customers should carefully confirm helmet size and fit before riding with the helmet.

7. Performance Exhausts and Motorcycle Parts

Customers are responsible for confirming motorcycle model, model year, variant and compatibility before ordering vehicle-specific parts.

Installed performance exhausts and motorcycle parts normally cannot be returned for change of mind or incorrect compatibility selection by the customer.

We strongly recommend professional installation.

Products that are defective, incorrectly supplied or materially inconsistent with their advertised specification remain subject to applicable consumer rights.

8. Communication Systems and Electronics

Bluetooth communication systems, intercoms and other electronics should be inspected before permanent installation.

Once an electronic product has been:

• Activated

• Registered

• Paired

• Installed

• Used

a standard change-of-mind return may not be available.

Manufacturer warranty terms may apply to technical defects.

9. Return Approval

Do not send a product back without contacting Riders Hub India first.

To request a return, contact:

Email: [INSERT CUSTOMER CARE EMAIL]
Phone/WhatsApp: [INSERT CUSTOMER CARE NUMBER]

Please include:

• Order number

• Customer name

• Product name

• Reason for return

• Photographs/video where relevant

Once approved, return instructions and the return address will be provided.

10. Return Shipping

Where a return results from:

• An incorrect product supplied by Riders Hub India

• A verified manufacturing defect

• Product damage during delivery

• Another circumstance for which Riders Hub India is responsible

we may arrange or reimburse reasonable return shipping as appropriate.

For discretionary returns, size exchanges or customer ordering errors, return and replacement shipping charges may be borne by the customer.

Products should be securely packed to prevent damage during return transit.

11. Inspection of Returned Products

All returned products are subject to inspection.

We may verify:

• Product condition

• Packaging

• Tags

• Serial numbers

• Accessories

• Installation marks

• Signs of wear

• Physical damage

• Completeness of the returned item

A discretionary return may be rejected where the product does not satisfy the stated return conditions.

This does not affect remedies required under applicable consumer law.

12. Refunds

Once an eligible return has been received, inspected and approved, the refund will normally be initiated to the original payment method.

We aim to initiate approved refunds within 7 to 10 business days after approval.

The actual time required for the amount to appear in your account may depend on the bank, card issuer, UPI provider, payment gateway or EMI provider.

Riders Hub India cannot control processing delays by third-party financial institutions after a refund has been successfully initiated.

13. EMI and Credit Card Refunds

Where a purchase was made using:

• Credit card EMI

• Debit card EMI

• Bank EMI

• Card payment

• Other financing facilities

the refund will generally be processed through the original payment channel.

Interest, processing charges, foreclosure charges or other fees imposed by the bank or EMI provider may be governed by that provider’s own terms.

Customers should contact their issuing bank or finance provider regarding the effect of a refund on an EMI arrangement.

14. Shipping Charges

Original shipping charges may not normally be refundable for discretionary returns or size exchanges.

Where the return arises from a verified error by Riders Hub India, damage in transit, defect or other circumstance for which a refund of shipping is legally or contractually appropriate, the relevant shipping amount may also be refunded.

15. Order Cancellation

Customers should contact us immediately if they wish to cancel an order.

Orders that have not yet been dispatched may generally be cancelled, subject to any special-order or custom-procurement conditions clearly disclosed before purchase.

Once an order has been dispatched, cancellation may no longer be operationally possible and the request may need to be handled as a return after delivery, where the product is eligible.

Any cancellation charges, if applicable, will be handled in accordance with applicable Indian law.

16. Special Orders and Imported Products

Certain premium products may be:

• Specially sourced

• Specially imported

• Procured against a customer’s confirmed order

• Uncommon sizes or variants

Where a product is being specially procured and different cancellation/return conditions apply, these should be communicated to the customer before the order is confirmed.

Nothing in such conditions removes remedies applicable to defective, damaged, spurious, misdescribed or incorrectly supplied goods.

17. Manufacturer Warranty

Some products may carry a manufacturer’s or distributor’s warranty.

Warranty coverage, duration and exclusions are determined by the relevant manufacturer or authorised distributor unless expressly stated otherwise by Riders Hub India.

We may assist customers with a warranty claim where reasonably possible, but manufacturer warranty claims remain subject to the manufacturer’s inspection and warranty conditions.

Damage caused by misuse, accidents, incorrect installation, modification, normal wear and tear or failure to follow manufacturer instructions may not be covered.

18. Colour and Appearance

Product photographs are intended to represent products as accurately as reasonably possible.

Actual colour or finish may vary slightly because of:

• Screen settings

• Lighting

• Photography

• Manufacturing variations

Minor visual differences that do not materially change the product specification may not by themselves constitute a defect.

19. Contact and Grievances

For returns, refunds or order-related assistance:

Riders Hub India
Website: https://ridershubindia.com/
Email: riderhubindia@gmail.com
Phone: 8446110232
Business Address: Navelim, Margao, Goa, India

Grievance Officer:
Name: Meraj
Designation: Grievance Officer
Email: riderhubindia@gmail.com
Contact Number: 8446110232

Consumer grievances will be handled in accordance with applicable Indian law.