Privacy Policy

Effective Date: 2 September 2026
Last Updated: 2 October 2026

Welcome to Riders Hub India.

This Privacy Policy explains how Riders Hub India (“Riders Hub India”, “we”, “us” or “our”) collects, uses, stores and protects information when you visit or make a purchase through https://ridershubindia.com/.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information

This may include:

• Name

• Email address

• Mobile number

• Billing address

• Shipping address

• Account login information

• GST or business details where provided for B2B transactions

• Information submitted through contact forms, dealer enquiries or customer support requests

Order and Transaction Information

When you purchase a product, we may collect information relating to:

• Products ordered

• Order value

• Billing and shipping details

• Payment status

• Transaction reference

• Returns, refunds or exchanges

• Previous orders and customer service history

We generally do not directly store complete credit card, debit card, UPI or banking credentials. Payments may be processed through third-party payment gateways, banks, card networks, EMI providers and other authorised payment service providers.

Their handling of payment information is governed by their respective privacy and security policies.

2. Automatically Collected Information

When you visit Riders Hub India, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website

• Date and time of visit

• Website interaction information

• Cookie and session information

This information helps us operate, secure and improve our website.

3. Cookies and Similar Technologies

Riders Hub India may use cookies and similar technologies to:

• Keep products in your shopping cart

• Maintain login sessions

• Remember preferences

• Process orders

• Improve website performance

• Analyse website traffic

• Prevent fraudulent activity

• Measure advertising and marketing performance

Some cookies are essential for our WooCommerce store to function correctly.

Where required, you may be provided with options to manage non-essential cookies through your browser or website cookie settings.

Disabling certain cookies may affect website functionality.

4. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders

• Processing payments

• Arranging shipping and delivery

• Providing order updates

• Managing returns, refunds and exchanges

• Responding to enquiries

• Providing customer support

• Creating and managing customer accounts

• Responding to B2B and dealer enquiries

• Preventing fraud and unauthorised transactions

• Improving products, services and website functionality

• Maintaining business and accounting records

• Complying with tax, regulatory and legal obligations

• Sending promotional communications where permitted and where you have not opted out

• Protecting our legal rights and the security of our website

We will endeavour to process personal information only for legitimate and lawful purposes and in accordance with applicable Indian law.

5. Marketing Communications

If you subscribe to updates or otherwise consent to receive promotional communications, we may send information relating to:

• New arrivals

• Product launches

• Special offers

• Promotions

• Riding gear collections

• Dealer opportunities

• Riders Hub India news

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to orders, payments, deliveries, account security or customer support may still be sent where necessary.

6. Sharing of Information

We may share information only where reasonably necessary with organisations such as:

• Payment gateways

• Banks and EMI providers

• Courier and logistics partners

• Website hosting providers

• IT and cybersecurity service providers

• Customer support providers

• Accounting and professional advisers

• Analytics providers

• Marketing service providers

• Government, regulatory or law-enforcement authorities where required by law

These service providers may receive only the information reasonably necessary to perform their services.

We do not sell personal information to third parties for their independent commercial use.

7. Payment Information

Online payments may be processed through third-party payment providers.

Riders Hub India may receive information confirming:

• Payment status

• Transaction number

• Payment method

• Amount paid

Sensitive banking or card credentials are generally processed by the relevant payment provider rather than directly by Riders Hub India.

Customers should review the privacy policies and terms of the payment provider used during checkout.

8. Shipping and Logistics

To deliver your order, we may share necessary information with courier, logistics or delivery partners, including:

• Customer name

• Delivery address

• Mobile number

• Order or shipment reference

This information is used for order fulfilment and delivery-related communication.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Maintain accounting and tax records

• Address disputes

• Prevent fraud

• Meet legal and regulatory requirements

• Enforce our agreements

Information that is no longer required may be deleted, anonymised or securely archived in accordance with applicable law and our internal retention practices.

10. Data Security

We use reasonable technical, organisational and administrative safeguards intended to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should immediately inform us if they suspect unauthorised account activity.

11. Your Privacy Choices and Rights

Subject to applicable law, you may contact us regarding:

• Access to information associated with your account

• Correction of inaccurate information

• Updating personal information

• Withdrawal of consent where processing is based on consent

• Deletion or erasure requests where applicable

• Marketing communication preferences

• Privacy-related complaints or grievances

Certain information may need to be retained where required for legal, taxation, fraud-prevention, contractual or regulatory purposes.

12. Children

Our website is primarily intended for customers capable of entering into valid transactions.

Individuals below the age of 18 should use the website and make purchases only with the involvement and supervision of a parent or legal guardian.

We do not knowingly seek to collect personal information from children contrary to applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites, manufacturers, social-media platforms or other external services.

Riders Hub India does not control the privacy practices or content of those websites.

You should review the privacy policy of the relevant third party before providing personal information.

14. Social Media

If you interact with Riders Hub India through Instagram, Facebook, WhatsApp or other social-media or communication platforms, information you provide through those platforms may also be governed by the privacy policies of the relevant platform.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices

• Website functionality

• Technology

• Legal requirements

• Regulatory requirements

The updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

For privacy-related questions, requests or grievances, please contact:

Riders Hub India
Website: https://ridershubindia.com/
Email: riderhubindia@gmail.com
Phone: 8446110232
Business Address: Navelim, Margao, Goa, India

Grievance Officer:
Name: Meraj
Designation: Grievance Officer
Email: riderhubindia@gmail.com
Contact Number: 8446110232

We will endeavour to acknowledge and resolve grievances within the timelines prescribed under applicable Indian law.